Return & Refund
Last updated: September 18, 2023
At ThreadsFami, ensuring product quality and your complete satisfaction is our highest priority.
This Policy outlines the terms for Cancellation, Returns, Refunds, and Replacements for any products purchased from us.
Definitions
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"Company," "We," "Us," "Our" refers to ThreadsFami.
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"Items" mean products offered for sale on the Website.
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"Orders" refer to a request by You to purchase Goods from Us.
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"Service" pertains to the Website.
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"Website" refers to ThreadsFami, accessible at threadsfami.com.
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"You" refers to the individual or company using the Service.
Cancellation Policy
At ThreadsFami, we aim to provide fast production and delivery.
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Orders enter the printing/production process 12 hours after checkout.
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Customers have a 12-hour window after placing an order to request modifications or cancellations free of charge.
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After this 12-hour window, cancellations are no longer accepted, as all products are custom-made.
Please check your confirmation email for instructions to cancel or modify an order within the allowed timeframe.
Return Policy
All ThreadsFami items are made-to-order and personalized.
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Unless your item arrives damaged, defective, or incorrect, we cannot accept returns or exchanges.
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For damaged or defective products, you may request a return within 30 days of delivery.
Return eligibility requirements:
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Item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase (order number, receipt, or invoice) is required.
To start a return, please contact us at support@threadsfami.com. Items sent back without prior approval will not be accepted.
Replacement & Refund Policy
We stand behind the quality of every order.
You may request a replacement or refund if your order arrives with any of the following:
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Product defects or damage
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Printing or personalization errors
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Incorrect item received
How it works:
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Contact support@threadsfami.com within 30 days of delivery with photos of the issue.
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Once your claim is reviewed and approved, we will provide either:
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A replacement shipped at no cost, or
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A refund to your original payment method.
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Refund timing:
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PayPal: within 1 business day
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Debit/Credit Card: approximately 5–10 business days (depending on your bank)
Satisfaction Guarantee
Our goal is to make sure every ThreadsFami product exceeds your expectations.
If you ever encounter an issue, we’ll work with you to make it right.
Contact Us
For support, order inquiries, or claims, reach us anytime at:
📧 support@threadsfami.com